Platform
Build vocal agents at scale
with the best practices
Generative AI
At Reecall, we leverage the latest advancements in generative AI, seamlessly integrating cutting-edge Large Language Models (LLMs) from R&D to production as soon as they meet the highest data protection standards. With over twenty models and fine tuned versions in our LLM Garden, we handle a wide array of natural language processing (NLP) tasks with remarkable precision
At the heart of our platform lies a powerful Orchestrator that intelligently manages the real-time flow between audio streams, services, applications, data, AI models and knowledge Graphs, optimizing communication with callers and excelling in internal operations. Our innovative real-time infrastructure ensures we deliver exceptional conversational experiences while maintaining full compliance and control.
Certified Infrastructure
Hosting - ISO 27001
With region-specific deployment options across Europe (FR/NL/SE), we guarantee compliance with local data sovereignty regulations while optimizing latency and ensuring high availability.
Cloud Management
Security
Reecall delivers a cutting-edge conversational AI platform designed with an unwavering focus on security and compliance. Powered by advanced tools and governed by best-in-class practices, our platform ensures robust data protection while adhering to the strictest regulatory requirements—keeping your business operations secure, compliant, and ready to scale.
Platform Security
Internal Operations Security
Data and Systems Protection
Data protection
AI models can be data-hungry beasts, consuming vast amounts of information. At Reecall, we specialize in preparing data in full compliance with GDPR regulations. We minimize requests to avoid overburdening our clients, while leveraging dataset extensions using our Jury of LLMs to synthesize relevant information. Our Machine Learning strategy ensures data consumption is optimized without sacrificing the accuracy of our models. Depending on requirements, data can be original, pseudonymized, reversible, or strictly anonymized, ensuring full control and security.
Machine Learning
The prepared data powers our robust Machine Learning frameworks, designed to handle both structured and unstructured text for a variety of tasks and outcomes. Our platform includes clustering frameworks (unsupervised learning), categorization (supervised learning), similarity-based learning, and more. Reecall adds significant value by combining our ML algorithms, NLP, automation, and knowledge representation to deliver powerful insights from your data and call flows, transforming them into actionable outcomes.
AI-powered Search
Reecall’s search capabilities go beyond simple keyword matching. Our AI can perform in-depth searches across multiple knowledge bases to provide the most relevant solution possible. By integrating NLP, semantic vector search, RAG, and Machine Learning, we significantly enhance search performance. Continuous interactions further refine our AI engine, delivering increasingly accurate results and actionable recommendations. This ensures your team always gets the most relevant insights, speeding up decision-making and improving customer service.
Business Process Automation
Reecall virtual agents are equipped with individual competencies that, when combined, enable the automation of highly repetitive and predictable tasks. As an expert in your field, you define and assemble these competencies into seamless call sequences via our API. For instance, automating the routing of incoming calls to the appropriate handler based on oral qualifications like a parcel number, ticket reference, or license plate number becomes straightforward and efficient.
Natural Language Processing
Natural Language Processing is the ability to analyze, understand, and process human language automatically. Our Natural Language Understanding (NLU) system processes unstructured text (e.g., spontaneous phone conversations) to detect key intents or data entities that are extracted and enriched for further action. NLU powers the conversation, refining data and knowledge while deciding on the next best actions to take. Reecall Natural Language Generation (NLG) allows for seamless conversation flow, answering questions, creating summaries, and generating titles. Our cutting-edge NLP engine combines NLU and NLG, offering unparalleled precision and versatility in conversational AI.
Platform Security
Isolation and Deployments: Compliance-specific regions Europe or North America, including telephony (PoP).
Operational and Security Maintenance (MCO + MCS).
Business Continuity and Recovery Plans (PCA + PRA).
Customizable SLAs: 24/7 support tailored per client.
Data Anonymization or Pseudonymization ; confidentiality lifted upon mutual agreement. Data Lifecycle Management, from retention duration to certified destruction.
Data Encryption, in transit and at rest, including telephony.
WAF API protection, DDoS alerting, bot management (with threat AI).
Internal Operations Security
Security and Personal Data Breach Procedures.
AI Model Compliance: Includes data storage, query transit, and inference localization (validation of data residency and transit).
Internal Tool Compliance (validation of data residency and transit protocols).
Designated DPO & External Advisory (PIA, data protection case law, and intellectual property compliance.).
Data and Systems Protection
Data Privacy & GDPR: Ensuring your data and rules align with regulatory compliance.
OWASP + SAST: Continuous integration and deployment (CI/CD) application security.
Security
Scale with entreprise-grade security
Reecall is built to meet the highest industry standards, offering a 24x7 SLA and hosting procedures certified ISO27001 and Health Data Security (equiv. HIPAA), and EU GDPR compliance. Our platform ensures your data is protected through the best security practices and certifications, so you can focus on what matters most—your business.
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unleash the power of voice AI
Revolutionize your business with advanced voice AI: effortless integration, limitless customization, and a future-ready experience designed to amaze your users.
QUESTIONS & ANSWERS
Helping you understand more
Reecall allows you to integrate conversational AI directly into your products, enabling you to offer or sell advanced voice interaction features to your customers. By doing so, you enhance your product’s value, open up new revenue opportunities, and stay ahead in a competitive market.
Not necessarily. While our solution requires minimal technical involvement - just one developer to handle the integration using our APIs and SDKs - the rest of your team can easily configure, monitor, and manage Reecall without any coding knowledge.
Yes, Reecall is built with the highest standards of security in mind. Your data is encrypted, and the platform is fully compliant with global data protection regulations, including GDPR. Whether deployed in the cloud or on-premises, your data is always safe.
Reecall is designed to integrate seamlessly with your existing systems. With well-documented APIs, SDKs, and comprehensive support, deployment is fast and hassle-free, minimizing the time and resources needed from your technical teams.
Absolutely. Reecall offers an intuitive dashboard that makes it easy to monitor real-time performance, analyze data, and make adjustments as needed. This ensures that your implementation remains aligned with your business objectives.